I have been calling Horizon since April 28, 2022 for a copy of the video and they been transferring the line here and there nobody still gave me any information or try to help me out. In the meantime they told the city my sewage line is crack will provide video to the city. I ask the plumber for a copy of the video and he said once they reach office they will send it to me. They told me my sewages line is crack (30ft from where they originally quoted me for) where it meets with the city sanitation Public Sewage line. they replaced the drain cleanout pipe and put in the camera. Within couple of weeks I signed contract with Horizon and they began work on April 27, 2022. He was very rude and yelled at me by saying "I been a plumber for 20 years, I don't need to put my camera because it might break so I am 100% sure there is a crack at the drain clean out pipe". I try to question him why he thinks that without putting in a camera to see. Following week a gentleman came out and never put in a camera and told me there is crack where the drain cleaning line is and gave me an estimate for $5,500. While The plumber that cleared my drain suggested something wrong with my sewage line and set me up appointment for a camera to see what's wrong. It took me 3 weeks to get my $100 money back. They came and clear the drain and charged me $200. On their website it was listed for $100 and they told me on the phone $100as well. Mid march 2022 I called Horizon to clear a drainage issue.
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